Shipping Terms
Payment Methods
You can choose products according to your personal preferences and place your order via cash on delivery.
For returns and exchanges, please refer to the store's return and exchange policy.
If you have any questions after receiving the goods, please contact our online customer service promptly. We provide 24/7 service!
Logistics Terms
Shipping Fee: Free shipping;
Shipping Time: After successful order submission, we will arrange shipment according to the order sequence. The shipping cycle is approximately 3 business days; shipping is not restricted by time of day, and delivery service is available on Saturdays, Sundays, and public holidays;
Arrival Time: After the order is shipped, the arrival time is approximately 7-10 business days;
Signing Instructions: Please leave a signable address and contact number when placing your order; please inspect the goods on the spot upon receipt, verifying that the outer packaging is intact, the quantity of goods matches the order details, and that the shopping list is complete. Do not open the packaging for inspection before signing. If the outer box seal is damaged or torn, you have the right to refuse to sign.
If you are unable to sign for the package in person, please authorize someone else to sign on your behalf and strictly adhere to the provisions in Article 2 above. The delivery courier is only responsible for delivering the goods to the address specified on the delivery slip. Anyone at that address (such as the receptionist) can sign for the package; delivery to the designated individual is not guaranteed.
For risk considerations, orders cannot be modified after confirmation. Please fill in your address and phone number accurately when placing your order. We apologize for any inconvenience this may cause.
From today onwards, orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. The company will notify you via email. Please reply to the email or contact customer service. If you do not receive a reply within 5 days, the company will arrange for the goods to be returned to the warehouse and a refund will be processed. Thank you for your understanding.
Returns and Refunds
If the ordered goods have quality issues, you can apply for a full refund. The methods and conditions for returns, exchanges, and refunds are subject to the information recorded on the sales page and in the order process. Returned or exchanged goods must be returned in perfect condition, including all goods, gifts, accessories, packaging, and all accompanying documents or materials. If a paper invoice is available, it must be returned along with the goods, along with any signed documents such as credit notes required by relevant laws and regulations; otherwise, the company reserves the right to refuse your return, exchange, or refund request.
You understand and agree that when you apply for a return or exchange, or when the company is unable to process all/part of your order, or when the contract is terminated or invalidated for any reason, the company will handle the documents required by relevant laws and regulations (such as invoices or credit notes) on your behalf when processing your refund.
Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order? A1: Delivery time varies depending on the "transportation company" in the order's shipping information.
Q2: How do I complain about a courier? A2: You can contact the corresponding local service hotline of the "transportation company" in the order's shipping information.
Q3: How long does it take for delivery after shipment? A3: Under normal circumstances, delivery will be within 7 business days from the date of shipment (excluding Sundays).
Q4: What should I pay attention to when signing for and inspecting the package? A4: Please ensure the outer packaging is intact. The recipient may refuse to sign for goods with damaged outer packaging.
Q5: Do I need to provide identification upon receiving the goods? A5: No. The courier is only responsible for delivering the goods to the address specified on the waybill. Anyone at that address (such as the receptionist) can sign for the package; delivery to the designated individual is not guaranteed.
Q6: What should I do if my order has been signed for by someone else? A6: In this case, please contact the local customer service of the corresponding courier company according to the "Transportation Company" information in your order's shipping details.
Q7: How can I check the shipping status of my partner suppliers? A7: Please check the corresponding courier company information according to the "Transportation Company" information in your order's shipping details.
If you have any questions about the specific terms and delivery matters, please contact us: service@mail.bazaarleap.com. Our customer service team provides 24/7 online support.